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intelliHR is a people technology company based in Brisbane, Australia.

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  • Sarah Gatehouse

    Sarah Gatehouse.

    Fujitsu General Australia

    "In 2016 we rolled out intelliHR, and in 2017 we had our best financial year yet. That makes a massive statement to show how valuable an investment in people and technology can be."

  • Sarah Gatehouse

    Sarah Gatehouse.

    Fujitsu General Australia

    "With the implementation of intelliHR, the improvements in our culture are clearly visible. intelliHR is a tool that helps with our strategic cultural goal of being a great place to work, with improved engagement, communication and goal management now well on track."

  • Belinda Maybury

    Belinda Maybury.

    Sheldon Commercial Interiors

    "

    Since starting regular staff check-ins through intelliHR, we discovered how much more capability one staff member had than we initially thought. We have since assisted his career progression and conducted a remuneration review. The outcome was a happy employee feeling valued and appreciated. Without intelliHR prompting us to address this in real-time, we could have lost this valuable employee.

    "

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Goals | 5 min

Tips to ace your strategic goal planning in 2019

Tips to ace your strategic goal planning in 2019

We are now well and truly into the swing of 2019, but have you completed (or started) your strategic HR planning for the year ahead yet?

Even if you are in the midst of fulfilling a 3 or 5 year plan, in today’s environment things move fast, so it’s always a good idea to reassess your organisational direction at least once a year. What better time than right now?

In this blog we’ll explore the best practice method to conduct your own goal setting for the year ahead.

 

Get aligned with leadership

First, all department managers should receive direction from the CEO or MD to gain a full understanding of where they envision the company going in the next 12 months. This is vital to get all leaders in the business working towards the same outcomes and understanding how they can individually contribute to shared goals.

This could be achieved via one on one meetings in smaller organisations, a group meeting for larger headcount businesses or even through a video call in situations where staff are physically disparate. In any case, with the technology available to us today this step is not only important but very achievable for any type of business to accomplish.

“It’s so important to be on the same page as the leader of the business, so you understand the pain points and where they see the biggest challenges coming through”

– Rob Bromage, intelliHR CEO

 

Consider the customer

Placing the customer at the centre of planning and decision making is not just a responsibility for the marketing team. In fact, it takes all areas of the organisation working together to fulfil the customer’s needs. After all, no business can exist without them!

In the HR department for example, understanding customer needs and how they are evolving over time should inform decisions about the skills needed in frontline staff and the training required to get there.

This is just one way the HR team can become more customer-centric. Some additional areas that should also be considered include:

  • Gathering continuous feedback from staff
    • This is a great way to get insights from the front line on what customers are experiencing.
  • Assisting staff to set goals that directly reflect customer outcomes
    • This allows performance to be measured against the results being delivered to customers
  • Prioritise lifelong learning
    • Provide training opportunities and make sure employees receive the professional development required to stay at peak performance.

 

Put the right tools in place

Support for HR technology is growing fast, and it’s easy to see why when we have tools that not only make our lives easier but also have better outcomes. With all the advancements available at our fingertips today, there’s no need to rely on manual processes anymore. These new tools allow you to take a strategic focus, delivering insights and helping drive your business forward, rather than focusing on administration and compliance.

Chances are, some of your goals may relate to phasing out these manual processes, or perhaps something you want to achieve hinges on becoming more efficient or removing human error. If this is the case, don’t focus on converting your old processes into a digital equivalent, think about the ultimate outcome you want to achieve, and then determine if there is actually a completely new and more effective way to reach it.

“It’s about focusing on the actual outcomes you’re trying to achieve and then selecting the right tools that are fit for that purpose. We need to understand that systems of the past don’t necessarily fit in with the tools of the future. So much has changed, even the expectations of staff. We must all step back and look at solutions.”

– Rob Bromage, intelliHR CEO

 

Measure your progress

In order to achieve the goals you set, it’s important to be able to measure them and make use of all available tools that can help support goal progress along the way. Having access to accurate and digestible data is imperative to this.

With a people management system like intelliHR, not only can you measure goal progress but also access a range of HR Analytics on important trends within your organisation that can be affecting performance and hence, the customer experience as well.

“HR should be seen as the facilitator of business performance, and it should be about enablement and making things easier for staff to better look after their customers”

– Rob Bromage, intelliHR CEO

When choosing a people management system to help facilitate your success throughout the year (and beyond) you’ll want to select an integrated system that includes all of these must-have HR tools in one seamless package:

  • New Team Member Onboarding – Give your team the best start possible
  • Continuous feedback – Understand insights across your organisation
  • Performance Management and Reporting
  • Goal Setting

 

Set goals up for success

Writing out goals in an excel spreadsheet and then forgetting about them is unlikely to help anyone in the business succeed. For goals to have the best chance of success they need to be visible, measurable and adaptable.

Within intelliHR, employees can set goals, track their progress, reassess goals and communicate about them with their manager in one place. When you take this tool and couple it with an organisational culture where goal setting is prioritised, everyone in the organisation is empowered to achieve their goals and get assistance along the way if needed.

 

Remember why goals matter

Ultimately, all of the above practices are important because without having everyone heading in the right direction, organisations will often underperform, rarely succeed – and always fail to reach their true full potential.

“Everyone comes to work to do a good job. Simple things like continuous feedback, setting and establishing expectations, and keeping track of goals and how they are going shows employees that the business is investing in them, and sets them up for success. If everyone understands what they need to do and that is what the business actually wants, then you’ve got everyone on the bus, in the right seats, and the bus is moving forward in the right direction.”

– Rob Bromage, intelliHR CEO

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7 Stats that will change how you set employee goals in your organisation
Your organisation may be setting goals for employees, but this is not of much benefit unless everyone has the resources to track and measure success, let alone ensure goals are actually achieved! Too often,...
Goals | 5 min
Tips to ace your strategic goal planning in 2019
We are now well and truly into the swing of 2019, but have you completed (or started) your strategic HR planning for the year ahead yet? Even if you are in the midst of...

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