Imagine having a real-time pulse on all of your people in your business at your fingertips. Finally, you can make sense of all the valuable data flowing into your performance management tools and leverage it to identify risks and opportunities to enhance people and business performance.
Employee sentiment analysis is changing the way HR is operating and will revolutionise how leaders will run their business. You no longer need to just imagine how this capability could transform business, the power is already available, and it is rapidly developing.
By identifying sentiment and visualising it in drillable multi-dimensional real-time analytics, we can unlock powerful insights about employees and their supervisors including their current outlook. Sentiment Analysis tools can heat-map positive and negative sentiment over the entire business, giving you a visual snapshot. This will allow you to identify areas of the business that require attention or areas that are doing well so you can replicate their success.
The software uses Artificial Intelligence (AI) specifically Natural Language Processing, to predict whether the sentiment in word combinations and phrases are positive, neutral or negative applying a numerical sentiment score on a range of -1.0 to +1.0. These scores are aggregated and visually presented to support in-application analysis across multiple dimensions including the data source, business units, supervisors, tenue and other general workforce demographics.
By visualising sentiment among their workforce, managers and business leaders can more easily improve employee engagement, along with culture. They can be proactive in managing issues before they surface mitigating risk to their business and people. They can also use the information to improve their performance management frameworks with a focus on enhancing employee experience.
Gone will be the traditional engagement survey process. There will be no need to wade through pages and pages of text. With this automated alternative, you can process large sums of qualitative data, and even see the overall tone of responses. There is a great opportunity to leverage existing, frequent HR processes like “Check-ins”, removing the need for annual engagement surveys.
Employee Sentiment Analysis is a powerful first step to help businesses get a real-time handle on their people, performance and culture. It’s an exciting development that can help diagnose areas for improvement and understand how your workforce is tracking.
The next big step will be linking sentiment to performance outcomes and then predicting future sentiment. The power of Sentiment Analysis is already beginning to transform businesses, are you ready for it to transform yours?