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Having to constantly update software is probably one of the most inconvenient parts about living in the future. One of the benefits of using a true SaaS solution is you don’t need to worry about this ever again.
Sure, we have broadband internet connections on our pocket supercomputers and can order up an increasingly diverse array of drone-delivered goods shipped to our door in real time… But why do we have to endlessly approve and install updates for our banking, social media and work applications? Why can’t it just work?
Everyone knows software upgrades are important and that cyber criminals are eagerly waiting to take advantage of any vulnerabilities left unfixed on our devices and applications. The sad reality is that even expert users often neglect this important task to focus on more urgent real-world priorities. This problem is often worse for critical business systems, however, business users are often wary about updates if they have been burned by an unsuccessful update before. Usually these negative experiences involve loss of data or functionality. In fact, there are many challenges when facing the daunting task of updating your own business software, so it pays to exercise caution.
Consider these steps required to update your own software with minimal risk:
Anyone who has relied on a critical software product in their business before has probably experienced disruptions caused by one or more of these factors. These challenges are not unique and to avoid them you need to have great internal technical resources available to help navigate you past these dangers.
But there is a better way!
Purchasing software-as-a-service (SaaS) that you subscribe to instead of a software product that you operate yourself is a big step in the right direction. There are many benefits of using a true SaaS. One of the biggest benefits is shifting the responsibility of operating the software to the provider itself.
How frequently should you expect your software provider to be able to deploy updates to the service?
People have different expectations as to how frequently their software services should be rolling out updates. Usually the update cadence will either be:
Many large software vendors are doing the ‘big bang’ update approach. They have large development teams that are all working for months to produce new features, integrate those features with the existing application and do extensive manual testing to lower the risk of any changes causing problems. This creates a complicated release process where there are potentially multiple things that can go wrong.
Agile Software-as-a-Service providers who practice continuous delivery are able to operate in a completely different way. Smaller, independent feature teams can respond rapidly to customer feedback and bug reports. Product changes can typically be requested, designed, developed and deployed to customers within a week or two and small bug fixes can be fixed the same day they are reported. The developers can use automated release testing pipelines to safely push changes to the service with very little overhead. The release cadence is more likely to be daily updates that only change one small, but important thing. This allows the software provider to have a massive amount of confidence in each small change. And also to collect continuous feedback from the customers and pivot to a new direction much earlier in the development process.
In conclusion, the benefits of using a true SaaS are more frequent updates, better security and less risk. At intelliHR we are driven to solve the problems our customers face. This makes having the ability to rapidly deploy improvements every single day, an incredibly powerful component of our Software-as-a-Service.